FAQ

Jewelry Quality & Care

How do I care for my jewelry?

We recommend avoiding water, especially salt water and chlorinated water while wearing your jewelry and avoid direct contact with perfume, lotion, sunscreen--the best practice is to apply before putting on your jewelry. Remove before sleeping or working out. Each piece comes with a storage pouch for safekeeping and a cloth for removing buildup when needed. The better you care for your pieces, the longer they will last!

What are the chains & charms made of?

Our chains are made from 18K Gold PVD Stainless making them hypoallergenic.

Our charms are a variety of 18K Gold PVD, Gold Fill, Brass, Ceramic, Glass, and Natural Materials. 

 

Shipping & Returns

How long will it take to receive my order?

Since these are custom pieces that are made to order, please allow 5-7 days for your item to be created before it is shipped. Once your order has shipped, it can take 3-7 days to arrive depending on the carrier. 

What is your return policy?

Since all pieces are custom made, all sales are final. 

 

REPAIRS & WARRANTY

 Do you offer repairs or replacements?

Complimentary repairs and replacements will be honored within 1 year of purchase. Please keep in mind our jewelry care instructions as we will not be able to offer a repair/replacement if the damage was caused from neglect. Please email us the following information: your name, order number, description of issue, and photo(s). 

 

EVENTS & POP-UPS

Can I book the mini truck for my private event?

Absolutely! You can learn more about our mobile charm bar here.

Can I book the mini truck for a pop-up at my store/business?

Of course--we would love nothing more! Feel free reach out to us via email or fill out the form on our contact page. 

Where can I find you in person?

You can find all of our upcoming events listed here. You can also stay up-to-date via Instagram!