FAQ

From shipping info to care tips, this is where you’ll find the answer to our most common questions!

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How Do I Care For My Jewelry?

We recommend avoiding water, especially salt water and chlorinated water while wearing your jewelry and avoid direct contact with perfume, lotion, sunscreen--the best practice is to apply before putting on your jewelry. Remove before sleeping or working out. Each piece comes with a storage pouch for safekeeping and a cloth for removing buildup when needed. The better you care for your pieces, the longer they will last!

What Are The Chains + Charms Made Of?

Our chains are made from 18K Gold PVD Stainless making them hypoallergenic & tarnish resistant.

Our charms are a variety of 18K Gold PVD, Standard Gold Plate, Brass, Ceramic, Glass, and Natural Materials. 

You can find more information about our materials here.

How Long Will It Take To Recieve My Order?

Since these are custom pieces that are made to order, please allow 5-7 days for your item to be created before it is shipped. Once your order has shipped, it can take 3-7 days to arrive depending on the carrier. 

What Is Your Return Policy?

Since all pieces are custom made, all sales are final. 

 Please reach out with any questions!

Do You Offer Repairs or Replacements?

Complimentary repairs and replacements will be honored within 1 year of purchase. Please keep in mind our jewelry care instructions as we will not be able to offer a repair/replacement if the damage was caused from neglect. Please email us the following information: your name, order number, description of issue, and photo(s). 

Do You Offer Private Events?

Yes! Please see our Private Events page for more details!

Still have questions?

We're happy to help! Feel free to get in touch and we'll get back to you soon.